Joining
Customers join by scanning a QR code, following a link, or entering a join code directly. No account or app download is required — everything happens in the browser.
While waiting
Customers see their live position and estimated wait time, updating in real time. If notifications are enabled, they'll get an alert as their turn approaches so they don't need to keep the page open.
Saving your spot
Customers can save their ticket to their phone (as a PWA/home screen shortcut) so they can check back without hunting for the original link.
Recovering a session
If a customer loses their queue page (closed the tab, switched devices), they can recover their spot using the email they joined with, from the recovery screen.
When called
Once called, the customer's screen updates immediately to let them know it's their turn.